Privacy Policy | Sunshine Hub

1. About This Policy

Sunshine Hub (ABN: 98 410 112 931) operates the website at https://sunshinehub.com.au. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

Account information: Name, email address, and profile data when you create an account through our authentication provider (Clerk).
Business listing information: Business name, address, phone number, email, website, social media links, description, and photos submitted when listing a business.
Payment information: Billing details processed securely by our payment provider (Stripe). We do not store credit card numbers on our servers.
Contact form submissions: Name, email address, and message content when you use our contact form.
Reviews and inquiries: Content you submit as reviews, ratings, or business inquiries.
Usage data: Pages visited, search queries, business views, and clicks. This data is used to improve our service and provide analytics to business owners.
Device information: Browser type, operating system, and screen size for performance optimisation.

3. How We Use Your Information

To provide and maintain our business directory service
To process business listings, ownership claims, and payments
To send transactional emails (listing confirmations, payment receipts, claim updates)
To provide business owners with aggregated analytics about their listing performance
To respond to contact form inquiries and support requests
To improve our website, search functionality, and user experience
To prevent fraud, abuse, and enforce our Terms of Service
To send our newsletter (only if you have opted in, with unsubscribe available in every email)

4. Third-Party Services

We use the following third-party services that may process your data:

Clerk — Authentication and user account management
Convex — Database and backend services
Stripe — Payment processing for Pro and Hero subscriptions and boosts
Resend — Transactional email delivery
Mapbox — Interactive maps displaying business locations
Google Places API — Business data enrichment (ratings, reviews, hours)
Cloudflare Turnstile — Bot protection on forms
Vercel — Website hosting and performance monitoring

Each of these services has their own privacy policy. We encourage you to review them. We only share the minimum data necessary for each service to function.

5. Cookies and Tracking

We use essential cookies for authentication (Clerk session cookies) and basic site functionality. We use Vercel Speed Insights to monitor website performance (Core Web Vitals). We do not use advertising cookies or sell your data to third parties.

6. Data Storage

Your data is stored securely using Convex (backend database) and may be processed in data centres located outside of Australia. By using our service, you consent to this transfer. All data transfers are protected by industry-standard encryption.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Business listing data is retained while the listing is active. If you request account deletion, we will remove your personal data within 30 days, except where we are required by law to retain it.

9. Children's Privacy

Our service is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@sunshinehub.com.au or via our contact page.

Sunshine Hub — ABN: 98 410 112 931
Sunshine, VIC 3020, Australia